We are an open access point. This means that anyone can walk into our building and be given there and then, information and advice on drugs and alcohol or make a referral to another service. Our counsellors are friendly, fully qualified and have 50 years collective experience of substance misuse counselling. All of our receptionist staff are trained Advice and Information Workers who have great skills in locating the correct and relevant information you ask for.

We aim to provide accurate, appropriate and factual information which is accessible and meaningful to all. We provide advice and information to drug and alcohol users as well as friends, families, the wider communitiy and other proffesionals. Our advice and information staff also operate the freephone 'Kick It' telephone line during office hours. We assess the needs of the individual and can refer into more appropriate services if need be, or into counselling and support. We also offer optional group work and complementary therapies as part of treatment packages. Last year we booked out over 6000 one to one appointments.

The Oasis shop was officially opened in 2004 although the adult and young people’s service was well established from the late 1990’s. Oasis has over the years proactively promoted any campaigns and promotions happening at a local or national level. Staff regularly attend local community fairs and events displaying information about current services and giving advice and information. The Advice and Information staff work with community groups been led by them to what information they require. They prepare bespoke packages of educational material which are interactive and fun as well as been informative and educational.